Subjectly

Support

Need help with Subjectly? We're here to assist you.

Email Support

Send us an email and we'll get back to you within 24 hours.

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Contact Form

Fill out our contact form for detailed inquiries or feedback.

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FAQ

Find answers to commonly asked questions about Subjectly.

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Privacy Policy

Learn how we protect your data and respect your privacy.

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Frequently Asked Questions

How does Subjectly protect my privacy?

Subjectly uses a local-first architecture. Your documents are processed entirely on your device and never uploaded to our servers. We only handle authentication—your study materials stay with you.

What is BYOK (Bring Your Own Key)?

BYOK means you connect your own AI API keys (OpenAI, Claude, or Gemini). Your keys are stored securely on your device and never sent to our servers. This gives you full control over your AI usage and costs.

Does Subjectly work offline?

Yes! Since documents are stored locally on your device, you can access and search your materials offline. AI chat features require an internet connection to reach your configured AI provider.

What file formats can I upload?

Subjectly supports PDF documents, Microsoft Word files (.doc, .docx), plain text files (.txt), Markdown files (.md), spreadsheets (.xlsx, .xls), and presentations (.pptx, .ppt).

What is the maximum file size?

The maximum file size is 10MB per document. Since processing happens on your device, larger files may take longer to process depending on your device's capabilities.

How does the AI understand my documents?

When you add a document, Subjectly extracts the text locally on your device, breaks it into meaningful chunks, and creates semantic embeddings for search. When you ask questions, relevant chunks are sent to your configured AI provider to generate accurate, contextual answers.

Where are my API keys stored?

Your API keys are stored in your device's secure storage (iOS Keychain or Android Keystore). They are encrypted and never transmitted to Subjectly servers. Only your device uses them to communicate directly with AI providers.

What is the Studio feature?

Studio allows you to generate study materials from your documents, including executive briefings, flashcards, and quizzes. It's a great way to transform your learning materials into interactive study aids.

How do I report a bug or request a feature?

Send an email to [email protected] or use our contact form with details about the bug or feature request. We appreciate your feedback!

Still need help?

Our support team is available Monday through Friday, 9 AM - 5 PM EST.